Do you ship worldwide?
Yes, we do wholesale shipping and exports to most countries. Contact us for more information about your country.
How Long does shipping take?
Average shipping takes 21 days depending on your port of delivery. We do offer an exact delivery time after your order has been shipped.
What shipping company do you use?
We use multiple shipping companies but mainly MAERSK, MSC or CGA CGM. Depending on shipping schedules, we could use other shipping companies.
What are the shipping conditions?
Our products are shipped in temperature controlled refrigerator containers (reefer containers). They are shipped in 18ьз╕C temperatures. This ensures the freshness and quality upon arrival.
How do you handle shipping delays? We do ship timely, unless otherwise. In the event of a major delay (more than 21 days), a mutual compensation shall be agreed upon with the buyer.
Do you provide packing pictures? Yes, we do provide packing pictures, barcode, and assistance with the shipping procedure.
What Shipping Documents Do You Provide?
We provide the following shipping documents:
3 copies of OCEAN BILL OF LADING MARKED “FREIGHT PREPAID” AND CLEAN ON BOARD
3 copies of MASTER BILL OF LADING
3 copies of CERTIFICATE OF ORIGIN
2 copies of HEALTH & PHOTO-SANITARY CERTIFICATE
2 copies of INSPECTION CERTIFICATE FOR QUALITY AND QUANTITY (SGS)
3 copies of COMMERCIAL INVOICE
3 copies of PACKING LIST
3 copies of INSURANCE CERTIFICATE COVERING 110% OF THE TOTAL INVOICE VALUE
2 copies of NON-WOOD PACKING CERTIFICATE
2 copies of PRODUCTION LIST
How is insurance handled for the shipment?
We provide insurance coverage for every shipment. The insurance shall not be more than 110% of the total value of the order.